WinCASA

With the WinCASA integration, you can use flats, tenants, owners and contacts from Win-CASA in deep.rent – without entering the same data twice.

Win-CASA is the property management software from Software24 for rental and condominium administration in the DACH region.

Requirements

  • An active deep.rent account
  • An active Win-CASA installation or access to your management system
  • Interface credentials provided by your Win-CASA vendor or administrator
  • Internet connection during initial setup and synchronisation

What the connector does

  • Connects Win-CASA securely to the Protocol app through our backend.
  • Flats, tenants, owners and contacts are synced and offered for selection under Objects.
  • Relationships between units and contacts (e.g. tenant, owner) are recognised and mapped.
  • Imported data typically includes:
    • Unit and property data (e.g. address, label)
    • Contact data (e.g. name, email, phone)
  • Data imported from Win-CASA is not written back – you create and manage protocols in deep.rent.

Technical notes

  • Your credentials are processed server-side only and stored encrypted. They are not shown in the app.
  • All Win-CASA access goes through secured backend endpoints.
  • The integration reads master data; it does not change or delete data in Win-CASA.
  • All connections use HTTPS.

Setup in Win-CASA

The exact steps depend on your Win-CASA environment (on-premises or cloud). Contact Software24, your Win-CASA partner or IT administrator to enable the interface and obtain the credentials you need:

  • Product information and support: software24.com
  • Consultation or trial: via the contact and trial links on the Software24 website

Keep the credentials required for the Protocol app connection (usually server address and access key).

Setup in the Protocol app

  1. Open Settings → Integrations.
  2. Select WinCASA.
  3. Enter the credentials provided by Software24 or your administrator.
  4. Save the connection.
  5. Run Sync from WinCASA so data is available in the app.

After connecting

  • Updated master data from Win-CASA is synced into the Protocol app.
  • Select imported units under Objects and create protocols from them.

Troubleshooting

  • Connection failed: Check credentials and reconnect. If unsure, contact Software24 or your administrator.
  • No data visible: Run a manual sync and check that the expected units and contacts exist in Win-CASA.
  • Incomplete contacts: In Win-CASA, verify that tenants, owners and other contacts are maintained completely.

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