Object sync problems

Basics of syncing: Synchronization. This article covers “the object is on the computer (web) but missing on iPhone/Android” (or the other way around).

In short

Something in the web list is not automatically on every phone. After creating or saving, the device must sync online (pull to refresh on Start). Some issues appear without a clear error message.

Test whether sync works in general

Use this to check that sync between web and a device is working:

On the computer (web), sign in to the Protocol App and select the same workspace as on the device.
Create a new test object (while online) and save it.
On iPhone or Android, open the Protocol App (online, same workspace).
On the Start screen, pull to refresh (pull-to-sync) — or use the sync button in the header.
Check that the test object appears in the object list and can be opened.

If the test object appears: sync works in general — a single missing object is more likely a special case (see below).
If it does not: check workspace, sign-in, and internet first, save the test object again on web, then sync again on the device.

What you may see

Situation	Typical message / feeling	What to do
Creating an object on web without a stable connection	Red toast: No internet connection – the object cannot be created…	Get online and create again (web does not create objects “local only”).
Created on web, missing on the phone	No clear error; sync “looks fine”	On web open the object and save again; phone online, same workspace, Start screen pull to refresh.
Object only after import / integration	Visible in lists or via the integration, not on the device app	Open once in Protocol App and save so device sync can pick it up.
Saved on two devices at the same time	Data looks stale or stuck; rarely a clear sync toast	Use one device: open, sync, save; avoid parallel edits.
Wrong workspace	Sync runs, object still missing	Check the workspace switcher (Team users) — web and phone must use the same workspace.
Session expired / device offline only	Offline hints on login or Start	Sign in again while online, then sync.

Common causes

No internet when creating on web
Creating on web needs a stable connection. Without internet you get an error — connect and create again.
Device not refreshed yet
After saving on web, open the app on the phone and pull to refresh on Start.
Wrong workspace
Web and phone must use the same workspace (Team users).
Object from import or integration
Open and save it once in the Protocol App, then sync on the device.
Edited on several devices at the same time
Prefer saving on one device, then sync.
Not signed in or device offline
Sign in while online and start sync again.
Object deleted or archived
After sync it may no longer appear in the normal list on the other device.

When a specific object is missing

Run the general test above first (new object on web → device).
On web: open the missing object → save.
On the phone: Start screen pull to refresh.
Check Settings → Tools → Sync history for a recent update for that object.
If it is still missing: contact deep.rent support and include the details below.

What deep.rent support needs

To analyse the issue further, please send as much of the following as you can:

Workspace name (and organisation if relevant)
Object name / label as shown in the list
Approximate date and time of creation or last change
Where the object is visible and where it is not (web, iPhone, Android)
How it was created: manually in the app/web or via import / integration
Whether the sync test with a new test object worked (yes/no)
App version on the device (Settings / About) and roughly which device (e.g. iPhone, Android tablet)
Any error message (exact text or a screenshot)
Optional: a Sync history entry if something related to that object appears there

Without workspace and object name we often cannot look up the case.